Shipping & Returns

SHIPPING

For orders under $150 we have a flat postage fee of $9.95. Parcels are sent in either satchels or boxes.  If sent in satchels every precaution is taking for the product to be protectively wrapped.

If you are in Australia and your order subtotal (before postage costs) is $150 or over, we will carefully package your goodies and send them to you or a nominated address for FREE. *Only one delivery address per order.

Express post option is available on checkout and is calculated by weight and location.

Presently CKTL only ships within Australia.

All standard orders are usually dispatched within 24-48 hours of receiving your order.

Products shipped from CKTL distribution centre will be sent either via Australia Post or various couriers.

If you wish to leave your parcel in a safe place at your property if nobody will be home to take delivery, since your permission is given, CKTL does not hold any responsibility for any lost or stolen parcels.

Depending on your location parcels can take between 2-5 working days to arrive and most regional areas may take an additional 2-3 working days longer.  Orders going to WA and NT may take a little longer.

CKTL is not responsible for items damaged or lost in transit by third party handling or non-delivery due to an incorrect delivery address provided.

RETURNS & REFUNDS

CKTL aims to provide you with the best customer service, and for you, our customer, we want you to be happy with your purchase.

Please let us know within 14 days from the purchase date if you are not satisfied or a change of mind with your product.   It must be returned to us in excellent original condition, unopened or broken for resale, with a copy of your invoice.   You will be able to receive a store credit for only the purchase price of the item not postage and the cost of the item to be posted back to us is at the expense of the buyer.

No refunds or exchanges on items that have been purchased while on sale.

We do make every attempt to ensure that your products arrive safely, however if on the rare occasion you do receive an item that is damaged or faulty for any reason, we ask that you notify us within 7 days.  Where damage can be documented in a photo, we will then request an emailed photo. Once we deem the product faulty, we will ship a replacement product to you, at our own cost.

On occasions, at a customer’s request, we will issue a store credit for the faulty or damaged product instead of a replacement. In this case, the store credit is for the value of the product only, and does not include postage costs.

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